FAQs

All customers need to provide a mop & bucket, toilet brush and vacuum cleaner (plus an iron & board if ironing is required).

You can pay for your Housekeeper to provide all other cleaning products when booking. If you prefer to supply your own products, please ensure you have the following:

• A household disinfectant spray (look for something that ‘kills 99.9%’ of bacteria/viruses)
• Bathroom cleaner
• Bin bags
• Duster
• Floor cleaner
• Glass cleaner
• Kitchen cleaner
• Laundry detergent
• Limescale remover
• Microfiber cloths (washed inbetween visits)
• Rubber gloves
• Sponges
• Toilet cleaner
• Vacuum bags (if required)
• Washing-up liquid

For security purposes, and to protect your privacy, we never give out your contact details to your Housekeeper, or vice versa.

If you need to contact your Housekeeper on the day of your clean, please contact Metrolab office and we will contact your Housekeeper for you.

If your Housekeeper has an urgent on-the-job problem, they can pass the message via office as well.

To pass non-urgent messages to your Housekeeper, you can leave notes for your Housekeeper by contacting the office via email, text message or just calling us .